Privacy Policy

Introduction

This privacy policy explains how Backstaged, Inc and its affiliated entities (“we,” “us,” or “our”) collect, use, store, and protect the personal information of our users.

We reserve the right to update this privacy policy at any time without prior notice. It is your responsibility to regularly review this privacy policy. Continued use of our services after any changes constitute a consent to the modified privacy policy.

Information we collect

• Your name: We collect your first and last name when you create an account.

• Your email address: We collect your email address during account creation to facilitate login and important communications.

• Billing information: We use Stripe to process payments securely. Stripe collects and stores your payment information, and we do not retain any payment information on our servers.

• Usage data: We collect anonymized usage statistics through Google Analytics and similar tools to understand how you interact with our website and platform and to improve our services.

• Device and activity data: We may collect information about the device you use to access our platform, including IP address, browser type, and operating system, for security reasons and performance optimization.

Who we share your information with

Your information will never be sold or rented to third parties for marketing purposes without your explicit consent. We may share your information with the following entities:

• Artists you subscribe to: Your name and email address will be visible to the artists you subscribe to so that they have a way of contacting you regarding your subscription, purchases, and any relevant updates or announcements if you have opted in to receive them.

• Legal authorities: We may disclose your information when required by law, to comply with legal processes, or to respond to valid requests by public authorities.

• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction.

• Service providers: We retain the right to share your information with third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These providers are obligated to keep your information confidential and only use it for the purposes specified by us.

• Affiliated entities: We may share your information with our affiliated entities to provide you with a seamless experience across our services. These entities will adhere to the same privacy standards outlined in this policy.

Data retention

We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected or as required by law.

You can request to have your account and personal information deleted at any time by contacting us at support@backstaged.io. If you request the deletion of your data, we will promptly delete all data we are not legally required to retain. Any remaining data will be deleted once it is no longer legally required to be kept.

Data security

We are committed to securing your information and have implented both technical and organizational measures to protect the data we store.

• Encryption: We use encryption protocols to protect data both in transit and at rest, ensuring that unauthorized parties cannot access your information.

• Secure access controls: Access to personal data is restricted to authorized staff members only, based on their role and necessity.

• Regular security audits: We conduct regular security audits and vulnerability assessments to identify and address potential threats and weaknesses in our systems.

Data controller

The data controller for your personal information is:

Backstaged, Inc N/A N/A, DE N/A USA

As the data controller, Backstaged, Inc is responsible for determining the purposes and means of processing your personal data. This means that we make decisions about how and why your personal data is used, and we ensure that such processing complies with applicable data protection laws.

Contact information

If you have any questions about how we handle your personal data or if you wish to exercise your rights under data protection laws (such as access, correction, or deletion of your data), or any other inquiries, please contact us at support@backstaged.io detailing your request, or by using the information above.

Please be aware that any physical mail sent to our address above will not be received or read. Please send all inquiries via email at support@backstaged.io.

Complaints

If you wish to make a complaint regarding how your personal data is handled, please contact us at support@backstaged.io. We will address your concerns promptly and aim to resolve the issue in accordance with applicable data protection laws.

For unresolved complaints, you may also contact the relevant data protection authority in your jurisdiction.